Privacy Policy – How ck44 game Handles Your Data

1. Information We Collect

ck44 game collects personal information about you in order to provide a safe, personalised, and legally compliant gaming service. We collect data through three primary routes: information you provide directly, information generated automatically by your use of the platform, and information received from trusted third-party partners. The categories of information we collect are described below.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit, contact our support team, or participate in a promotion, you may provide us with:

• Identity data: Full legal name, date of birth, gender, national identity card (NID) number, passport number, or driving licence details.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh).
• Financial data: bKash account number, Nagad mobile wallet number, Rocket number, bank account details (for card-based transactions via Visa or Mastercard), and records of deposit and withdrawal transactions.
• Verification documents: Scanned copies or photographs of government-issued identity documents submitted for age and identity verification purposes.
• Communications: Records of live chat conversations, support ticket contents, and any other correspondence you initiate with our team.

1.2 Information Collected Automatically

When you access the ck44 game platform — whether via a desktop browser or mobile device — our systems automatically record certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Session data: Login timestamps, session duration, pages visited, game titles launched, wager amounts, betting history, and navigation paths through the platform.
• Geolocation data: Approximate geographic location derived from your IP address, used to confirm that your access originates from a permitted jurisdiction.
• Cookie and tracker data: Information collected via cookies, pixel tags, and similar technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

We may receive supplementary information about you from trusted third-party sources where this is necessary to verify your identity, assess fraud risk, or comply with our legal obligations. These sources include identity verification bureaux, payment processors (including bKash, Nagad, and Rocket), and fraud-detection service providers. Any data received from third parties is handled under the same standards described in this Policy.

2. How We Use Your Data

ck44 game processes your personal data only where a lawful basis exists for doing so. The primary legal bases on which we rely are: performance of the contract between you and ck44 game; compliance with our legal obligations; our legitimate interests (where these are not overridden by your interests or rights); and, where applicable, your explicit consent. The table below maps each processing purpose to its corresponding legal basis.

2.1 Marketing Communications

If you have opted in to receive marketing communications, ck44 game may contact you by email or SMS to notify you of promotions, bonuses, tournament announcements, and seasonal offers. You may withdraw your consent to receive marketing communications at any time by contacting our support team or by following the unsubscribe instructions included in any marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before your withdrawal.

2.2 Automated Decision-Making

ck44 game uses automated systems to assess fraud risk, identify potentially problematic gambling patterns, and flag unusual account activity for human review. These automated processes do not make final binding decisions that significantly affect your rights without human oversight. If an automated check flags your account, a member of our compliance or responsible gaming team will review the situation and communicate with you directly.

3. Data Sharing & Third Parties

ck44 game does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your information only with the categories of recipients described below, and only to the extent necessary for the specified purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial and identity information with the relevant payment service provider — which may include bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard. Each of these providers operates under their own privacy policies and data protection obligations. ck44 game does not retain full card or mobile-wallet credentials on its own servers; payment tokenisation is used where supported by the provider.

3.2 Identity Verification & Fraud Prevention Partners

To satisfy our Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may share identity data and verification documents with third-party identity verification services. These providers are contractually obligated to process your data solely for the purpose of identity verification and to maintain appropriate security standards.

3.3 Game Studio Providers

Games on the ck44 game platform are supplied by licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a session token and limited gameplay data to render and deliver the game experience. They do not receive your full identity or payment profile. Each studio's data handling is governed by its own privacy documentation.

3.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by applicable law, by court order, or in connection with any legal proceedings. We will, where permitted by law, notify you of such a disclosure request before complying with it.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck44 game's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is handled as a result.

4. Cookies & Tracking Technologies

ck44 game uses cookies and similar technologies on its platform to ensure the site functions correctly, to remember your preferences, to keep your session secure, and to help us understand how the platform is being used so that we can improve it. By continuing to use the ck44 game platform, you acknowledge our use of these technologies as described below.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies, security tokens, and load-balancing identifiers. You cannot opt out of these cookies without ceasing to use the platform.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and lobby layout — so you do not need to re-enter them on each visit.
• Analytics cookies: These help us understand how players navigate the platform, which game categories are most popular, and where users encounter difficulties. The data collected is aggregated and does not identify you individually.
• Performance cookies: Used to monitor platform performance, identify errors, and ensure that our servers respond efficiently to player requests across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.

4.2 Cookie Retention Periods

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period: functional cookies are retained for up to 12 months; analytics cookies are retained for up to 24 months. You may delete persistent cookies at any time through your browser settings. Note that deleting functional cookies may affect your experience of the platform.

4.3 Managing Your Cookie Preferences

Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Refer to your browser's help documentation for instructions. Please be aware that disabling certain categories of cookie may impair your ability to log in or access certain platform features.

5. Data Security & Retention

ck44 game takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

5.1 Security Measures

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secure.
• Encrypted storage: Sensitive data — including identity document scans and financial records — is stored in encrypted form using AES-256 encryption at rest.
• Access controls: Access to personal data within ck44 game is granted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, and penetration testing is conducted periodically by independent security specialists.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts to add an additional layer of protection beyond their password.

5.2 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy our legal, regulatory, and contractual obligations. The general retention periods that apply to the main categories of data are as follows:

• Account and identity data: Retained for the duration of your account plus 5 years following account closure, to comply with applicable AML and record-keeping obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, in line with financial regulatory requirements.
• Support communications: Retained for 2 years from the date of the most recent interaction, unless a longer retention period is required by ongoing legal proceedings.
• Analytics and session data: Aggregated and anonymised within 24 months; non-anonymised session logs are deleted after 12 months.

When personal data is no longer required for any of the purposes set out in this Policy, it is securely deleted or anonymised such that it can no longer be linked to you as an individual.

6. Your Rights Over Your Data

ck44 game respects your rights as a data subject and is committed to facilitating the exercise of those rights in a timely and transparent manner. The following rights are available to you in connection with the personal data we hold about you.

6.1 Right of Access

You have the right to request a copy of the personal data that ck44 game holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving your verified request.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your email address or phone number) directly within the account settings area. For changes to identity data — such as your legal name or date of birth — please contact our support team and provide appropriate supporting documentation.

6.3 Right to Erasure

Subject to our legal and regulatory retention obligations, you have the right to request the deletion of your personal data. Please note that where we are required by law to retain certain records — for example, financial transaction records under AML regulations — we cannot erase those records until the mandatory retention period has expired, even if you request erasure before that time.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.

6.5 Right to Object

You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

6.6 Right to Withdraw Consent

Where processing is based on your consent — such as the sending of promotional communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

6.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact the ck44 game data team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing the request and will respond within 30 days. If your request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

7. Children & Minors

The ck44 game platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 18. Our registration process includes mandatory date-of-birth entry, and age verification checks are applied before the first withdrawal is processed.

If we become aware that personal data has been collected from a person under 18 — whether through a misrepresentation during registration or by any other means — we will immediately suspend the relevant account, void any associated gameplay, and securely delete the personal data of the minor in question. Any funds deposited by a minor will be handled in accordance with our Terms & Conditions and applicable law.

Parents and guardians who believe that a minor may have accessed or registered on the ck44 game platform are encouraged to contact us immediately at [email protected]. We will investigate and take appropriate action without undue delay. We also recommend the use of parental control software to restrict minors' access to online gambling platforms as a precautionary measure.

8. Policy Updates & Contact

ck44 game reviews this Privacy Policy on a regular basis to ensure that it remains accurate, up to date, and reflective of our current data practices. We reserve the right to update or amend this Policy at any time. When material changes are made, we will notify registered users by email to the address associated with their account, and we will update the "Effective" date shown at the top of this page and in the hero section above.

Non-material clarifications — such as minor wording improvements that do not change the substance of our data practices — may be made without direct notification. We encourage you to review this page periodically to remain informed of how ck44 game handles your personal information. Continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated terms.

8.1 Contact the Data Team

If you have any questions, concerns, or complaints about this Privacy Policy or about the way ck44 game handles your personal data, please contact us using the details below. We are committed to resolving any privacy concern you raise in a prompt, fair, and transparent manner.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a substantive response within 30 days.
• Languages: Our support team handles privacy enquiries in English.
• Hours: Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

8.2 Escalation

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the appropriate data protection authority or regulatory body in your jurisdiction. ck44 game will cooperate fully with any such authority in the investigation of a complaint.